Shipping & Returns

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.

Important Notes

Total Delivery Time=Processing Time + Shipping Time

Processing Time

Prepare items for shipment, 2-4 business days normally.

Shipping Methods & Time

Shipping method

Destination countries

Predicted Dates times

AIR MAIL Package

Singapore Malaysia Indonesia Philippines Thailand and most Asia countries
USA Canada

10~25 Days

Europe Countries, Australia New Zealand

15~30 Days

South America, Africa and other locations

25~45 Days

DHL

Big cities of Asia countries

3~7 Days

Most cities of USACanadaWestern Europe

3~10 Days

Other locations

5~15 Days

EMS

Big cities of Asia countries

5~10Days

Most cities of USACanadaWestern Europe

7~15Days

Other locations

10~30Days

Special Line

DPEX Aramex other lines

Usually faster than EMS but slower than DHL

 

Which shipping method to choose?

You can choose the cheapest shipping method if you are not urgent, or choose the fastest one if you want to get the goods more quickly.

For example,

Usually the shipping method of "air mail" is cheaper but slower;

usually, the shipping method of "DHL" is more expensive but faster.

Tax

Your order may be subject to import duties and taxes, which are levied once your package reaches your country. We always declare a low value on the package to avoid or lower the tax. (You can ask us to provide an invoice paper if you need.) If you don't need us declare a low value. Pls contact us before the shipment. If the parcel is shipped out, we ar NOT responsible for any duties and taxes. For more information regarding custom policies, please contact your country's local customs office.

Tracking My Order

You can follow your order for the whole delivery process.

Processing: You can check the status in "My Orders" page in your account of our website.

Shipped: Once your order has been shipped, you will receive an email from us with the tracking information of your packages and the website that you can trace your order.

Force Majeure Delays

Here at our website, we make the utmost effort to get orders delivered on time as promised. However, we cannot provide shipping refunds in the case of national crises, holidays, natural disasters, carrier delays or other circumstances where the delay is beyond our control.

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